Terms and Conditions

Terms & Conditions

About Us

AR Fishing & Hunting Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page. 

Our Contact details:
AR Fishing & Hunting Supplies
Fort William, Highland, Scotland
Phone: 07449 755 730




Email: sales@arfishing.co.uk 

All material is © copyright of AR Fishing & Hunting Supplies

 
 

 

Our Online Returns Policy

*Please Note* The following applies only to goods purchased online or by mail order.

At AR Fishing & Hunting Supplies we want you to be satisfied every time you shop with us so we make our returns policy simple. Goods for return or exchange must be sent back to us within 14 days of receipt. DVDs and CD ROMs may only be returned for replacements of original order. Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

* The tags have not been removed
* The garment or tackle item has not been used, worn or damaged
* The item is returned in its original packaging undamaged
We will issue the refund (or send out an exchange) within 30days, and you will see the credit after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days). 
Where Faulty or Damaged goods are received please contact the store on 07449 755 730 within 30 Days of receipt; or email returns@arfishing.co.uk
All items that are dirty and/or wet will be will be retuned un-repaired at your cost, before even being evaluated.
 
 

Guidance & Notes

* No delivery charge on exchanges if you send the item back to us through the post(UK Only).
* AR Fishing & Hunting Supplies will only reimburse return p&p costs for up to 28 days after purchase
* Please ensure that you wrap the package securely
* Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.
* Please ensure that line is removed from all reels as they will not be replaced/returned
* Please note that for your own security we advise that you send goods back using a service that can be tracked.
* We cannot be held responsible for packages lost or damaged in the post when being returned to us
* Royal Mail special delivery insures the goods up to £500
* AR Fishing & Hunting Supplies will not be held liable for Consequential Loss or damages
* Royal Mail cover can be increased to £1,000 by paying a small premium
* Royal Mail recorded delivery only insures the goods up to £28
* Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
* This does not affect your statutory rights as a consumer
* Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours. 
* Please do not return goods wet as these will be returned 

 
 

Price Match Policy:

  • Product must be identical, in stock and available for immediate delivery.
  • Price match must take into account any additional shipping or membership charges.
  • Applies to bona fide retailers websites and most recently published advertising only.
  • Does not include any auction websites such as eBay or any retailer based outside the UK.
  • Excludes advertising errors, discontinued items, clearance items, used or shop soiled goods.
  • We reserve the right to check all details with the other retailer before matching prices.
 
 

Returns on Special Offers

If an item bought under a Special Offer, Promotional Incentive or as part of an Outfit is subsequently returned the Special Offer may no longer apply and the refund will be adjusted accordingly. 

We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer. 

If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.

 
 

Further Contact

All queries should be emailed to sales@arfishing.co.uk

we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.

 
 

Making A Purchase

Making a purchase could not be easier. 

We accept payments from all major credit cards and PayPal. 

We would like to make it clear that when a customer makes a purchase online that they are aware that they are agreeing to a legally binding contract. 

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Any technical problems please do not hesitate to contact us on through any of the methods in the 'Contact Us' section at the bottom of our website.

 
 

Shipping And Handling

 

The correct charge will be applied before dispatch for all UK Orders.

Qualifying orders of £40 and over when delivered to UK mainland will have the option of free shipping. Please note, some items are excluded from eligibility such as Gift Cards/Vouchers. Next Day services will be charged at the standard rate. 
 

**Please note during any free shipping offer, should you return an item for exchange, the exchange shipping charge will be applied. In this case normal shipping rates will apply. Please do not hesitate to contact our returns department returns@arfishing.co.uk if you require further information**

 
 

Delivery Schedule

 

For standard delivery, please allow up to 5 working days from date of order, although this may vary throughout the year depending on demand. 

Please note that we cannot deliver to a PO box address. We apologise for any inconvenience this may cause 

Note: All orders must be signed for and cannot be left in a predesignated area without a signature.

 
 

Back Orders

 

Any item marked as "Temporarily out of stock" or "Ordered on request" will be placed on back order and may delay your order. We may have to contact you depending on availability at our suppliers.
Any out of stock items will be kept on back order if the total value exceeds £10. Items totalling less than this will have to be re-ordered. We will keep items on back order for you unless you specify otherwise. 

 

 

 

Credit Card Security

 

The site uses 100% secure encryption techniques for transferring your credit card details during a transaction! 

 
 

Guarantee

 

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee for goods returned in the original condition and packaging, please also include proof of purchase. This only applies to orders placed over internet and through Mail Order Catalogue.

 
 

Reaching Us

You can reach us by Telephone on 07449 755 730    E-Mail to sales@arfishing.co,uk   Mail to: AR Fishing, Unit 3, Ardgour Road, Caol, Fort William, Inverness Shire, PH33 7PH

 


 

Sale of Restricted Goods

 

AR Fishing & Hunting Supplies will not sell restricted goods such as knives or ammunition to anyone under the age of 18 years. We ask you to confirm this when you order. We reserve the right to ask for a form of ID from the customer at the time of delivery to confirm they are aged 18 years or over.

No contract shall exist between us and anyone under 18 who attempts to order or to receive delivery of knives, ammunition or any other restricted item, or where we expect the order is being undertaken on behalf of a person under 18 years. Where any doubt exists about the age restriction being met then any invitation to buy will be cancelled and no delivery or sale will exist.


 

Privacy Policy

 

AR Fishing & Hunting Supplies do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes